Refund & Exchange Policy

Refund Policy

Refund Eligibility

At Noirglowbeauty, we strive to ensure customer satisfaction. If you are not satisfied with your purchase, you may request a refund in accordance with the Consumer Protection Act 68 of 2008.

Refunds will only be considered where:

- The item is defective, damaged, or materially different from what was ordered.

- The incorrect product was supplied.

- The product cannot reasonably perform its intended purpose due to a manufacturing defect.

Refund requests must be submitted within 6 months of receiving the product where applicable under the Consumer Protection Act.

Non-Refundable Items

The following items are not eligible for refunds unless defective:

- Products damaged due to misuse, negligence, accidents, or unauthorized repairs.

- Items showing signs of excessive wear or improper handling.

- Clearance, sale, or promotional items where expressly stated.

- Custom-made or personalised products.

- Gift cards or digital products (unless required by law).

Change of Mind

We are not legally obliged to provide refunds for change-of-mind purchases made in-store. For online purchases, cancellation rights apply only where required under applicable South African law.

Where we voluntarily approve a change-of-mind return, the product must:

- Be unused.

- Be in original packaging.

- Include all accessories.

- Be returned within 14 days of delivery.

Shipping costs are non-refundable unless the return is due to our error.

Inspection

All returned items will be inspected before a refund, replacement, or repair is approved.

If inspection shows that the product has been damaged through misuse or normal wear and tear, the refund request may be declined.

Refund Method

Approved refunds will be processed using the original payment method within 7–14 business days after approval.

Bank processing times may vary.